Shipping & Delivery Policy

Last Updated: February 05, 2026

This Shipping Policy explains in comprehensive detail how orders placed on GreenSample are processed, shipped, delivered, tracked, and supported. This policy is designed to ensure full transparency, customer confidence, and strict compliance with Google Merchant Center requirements and applicable U.S. consumer protection laws.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Shipping Destinations

GreenSample currently ships exclusively within the United States. We do not offer international shipping at this time. Orders placed with international delivery addresses will not be processed.

Product Pricing

All product prices displayed on GreenSample are listed in United States Dollars (USD)/$. Prices shown on product pages exclude applicable sales tax, which is calculated and displayed clearly at checkout before payment confirmation (if applicable).

We do not apply hidden fees or extra charges.

Shipping Rates

We offer free standard shipping on all orders within the United States. No shipping fees are added unless explicitly stated during checkout for special circumstances.

Shipping Origin

All orders placed on GreenSample are shipped from our primary business location and fulfillment origin:

GreenSample
2500 Garden Grove Boulevard
Austin, TX 78745
United States

Orders are dispatched from this location to ensure timely and reliable delivery.

Order Cut-Off Time

Orders placed by 5:00 PM (Central Standard Time—CST, GMT-06:00) on business days (Monday–Friday) are processed the same day. Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.

Order Processing Time

All orders are processed, prepared, and dispatched within 1–2 business days (Monday–Friday) after payment confirmation.

During high-demand periods, processing times may vary slightly, but customers will be notified of any significant delays.

Delivery Time

Once shipped, orders are typically delivered within 5–7 business days, depending on destination and carrier performance.

Total Delivery Time

The total estimated delivery timeframe is 6–9 business days, including order processing and transit time.

Delivery times may be affected by external factors such as weather conditions, carrier delays, or peak shipping seasons.

Tracking Information

Once your order is shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take 24–48 hours to become active.

Customers are responsible for monitoring tracking information until delivery is completed.

Packaging & Order Protection

All products are securely packaged using protective materials appropriate to the item type to prevent damage during transit. We take reasonable measures to ensure products arrive in good condition.

Address Accuracy & Verification

Customers are responsible for providing accurate and complete shipping addresses at checkout. Incorrect or incomplete addresses may result in delivery delays, failed deliveries, or returned packages.

GreenSample is not responsible for delivery issues caused by address errors provided by the customer.

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped. Once an order has been dispatched, cancellation is no longer possible.

Refunds for canceled orders are processed according to our Return & Refund Policy.

Change of Shipping Address

Shipping address changes are permitted within 24 hours of placing the order. After processing begins, address changes cannot be guaranteed.

Customers must contact support immediately to request address modifications.

Failed Delivery / Missed Delivery Attempts

If delivery fails due to an incorrect address or repeated missed delivery attempts, the carrier may return the package. Our support team will contact the customer to arrange reshipment or provide alternative solutions where possible.

Damaged, Missing, or Incorrect Items

If an order arrives damaged, missing items, or with incorrect products, customers must notify us within 48 hours of delivery.

To assist with resolution, customers may be required to provide:

• Photos of the damaged item or packaging
• Order number and delivery details

Claims submitted after 48 hours may not be eligible for resolution.

Lost or Delayed Packages

If a shipment is significantly delayed or appears lost, customers should contact our support team. We will work with the carrier to investigate and assist in resolving the issue where reasonably possible.

Delivery Confirmation

Delivery confirmation is determined by carrier tracking status. Once an order is marked as delivered by the carrier, responsibility transfers to the customer unless an investigation determines otherwise.

VAT, Taxes & Import Fees

As GreenSample ships only within the United States:

• No VAT or import duties apply
• Applicable sales tax is calculated at checkout according to local regulations

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information
• Monitoring order tracking
• Reporting issues within stated timeframes
• Ensuring safe receipt of delivered packages

Our Responsibilities

GreenSample is responsible for:

• Timely order processing
• Providing tracking information
• Assisting customers with delivery-related concerns
• Maintaining transparency throughout the shipping process

Invoices & Documentation

Order confirmations, receipts, and transaction records are provided electronically via email upon purchase completion.

Sustainability & Packaging

We strive to minimize environmental impact by using efficient packaging practices whenever possible, without compromising product protection.

Security & Fraud Prevention

All orders are subject to verification. Suspicious or fraudulent transactions may be delayed or canceled to protect customers and our business.

Policy Updates

GreenSample reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the updated revision date.