Warranty Policy

Last Updated: February 05, 2026

At GreenSample, we stand by the quality and durability of the products we sell. This Warranty Policy outlines the terms under which customers may receive repairs, replacements, or refunds for defective products purchased from our website. This policy is fully compliant with U.S. law, including the Magnuson-Moss Warranty Act.

By purchasing from GreenSample, you agree to the terms outlined below.

Warranty Coverage

• GreenSample provides a limited warranty on all products sold, covering defects in materials and workmanship.
• This warranty applies to garden tools and supplies purchased from GreenSample.
• Warranty coverage begins on the date of delivery.

Warranty Duration

• Standard warranty period: 1 year (12 months) from the date of delivery unless otherwise specified on the product page.
• During the warranty period, eligible products will be repaired, replaced, or refunded at GreenSample’s discretion.

What Is Covered

• Manufacturing defects
• Faulty materials
• Malfunction caused by workmanship issues

Examples of covered issues:

• A tool that fails due to a broken internal component
• Garden equipment that does not operate properly due to factory defect
• Products with missing or defective parts

What Is NOT Covered (Exclusions)

• Damage caused by misuse, accidents, or improper handling
• Normal wear and tear from regular use
• Unauthorized modifications or repairs
• Damage caused by external factors (weather, power surges, chemicals, etc.)
• Products purchased from third-party sellers or resellers

How to Make a Warranty Claim—Step-by-Step

1. Verify Warranty Eligibility
   • Ensure the product is within the warranty period.
   • Check that the issue is related to a manufacturing defect or workmanship.
2. Gather Required Information
   • Order number
   • Date of purchase
   • Photos or videos showing the defect or issue
   • Description of the problem
3. Contact GreenSample Support
   • Email: support@greensample.com
   • Phone: +1 (512) 555-1234
   • Provide the information listed above
4. Receive Instructions
   • GreenSample will review the claim and provide step-by-step instructions for returning the product if needed.
   • A prepaid return shipping label will be provided for eligible warranty claims.
5. Inspection and Resolution
   • Once received, GreenSample will inspect the product to verify the defect.
   • Approved claims will result in repair, replacement, or refund depending on availability and suitability.
6. Return or Replacement Shipment
   • Replacement products or repaired items will be shipped at GreenSample’s cost.
   • Refunds will be issued to the original payment method within 7 business days of approval.

Customer Responsibilities

• Report warranty issues within the warranty period
• Provide accurate order details and proof of purchase
• Follow GreenSample instructions for returning the product
• Package items securely for shipping

GreenSample Responsibilities

• Evaluate warranty claims promptly and fairly
• Provide instructions for return, replacement, or refund
• Ship replacement or repaired products at GreenSample’s expense
• Ensure all warranty communications are transparent and documented

Limitations

• GreenSample’s warranty does not cover incidental or consequential damages.
• Liability is limited to the original purchase price of the product.

Compliance with U.S. Law

• This warranty complies with the Magnuson-Moss Warranty Act and applicable state laws.
• Your legal rights under state law are not affected by this warranty.

Policy Updates

• GreenSample reserves the right to update this Warranty Policy at any time.
• Any changes will be posted with the revision date.
• Customers are encouraged to review the policy regularly.