Order Cancellation Policy

Last Updated: February 05, 2026

At GreenSample, we understand that plans change and that sometimes customers may need to cancel an order. This Order Cancellation Policy provides comprehensive guidance on how cancellations work, timelines, eligibility, responsibilities, and exceptions. This policy is designed for full transparency, maximum customer satisfaction, and compliance with U.S. consumer protection laws.

By placing an order on GreenSample, you agree to the terms outlined below.

Cancellation Eligibility

• Orders are eligible for cancellation only if they have not yet been shipped.
• Orders that are already in processing or dispatched must follow the Return & Refund Policy for returns.
• Digital, downloadable, and personalized/custom products may have special restrictions.

Cancellation Timeframe

• Standard orders can be canceled within 24 hours of placing the order.
• The 24-hour window is based on Central Standard Time (CST, GMT-06:00).
• Requests received after 24 hours will not be guaranteed and may require the standard return process if delivery has occurred.

How to Cancel an Order—Step-by-Step

1. Check Order Status
   • Log in to your GreenSample account or review your order confirmation email.
   • Verify whether your order is Pending, Processing, or Shipped.
2. Contact GreenSample Support Immediately
   • Email: support@greensample.com
   • Phone: +1 (512) 555-1234
   • Provide:
     • Order number
     • Product(s) to cancel
     • Reason for cancellation (optional but helpful)
3. Wait for Cancellation Confirmation
   • GreenSample will confirm eligibility and send a cancellation approval email.
4. Refund Processing
   • Once approved, refunds will be processed to the original payment method within 7 business days.
5. Follow Up
   • If the refund is not received within 7 business days, contact support for assistance.

Order Cancellation Methods

• Cancellations must be requested through GreenSample support—email: support@greensample.com or phone: +1 (512) 555-1234
• Requests via social media, chatbots, or third-party platforms may not be accepted unless confirmed by GreenSample.

Exceptions & Special Cases

• Orders Already Shipped: Cannot be canceled; returns must follow the Return & Refund Policy.
• Custom or Personalized Products: Non-cancellable after production begins.
• Bulk or Wholesale Orders: Cancellation rules may vary; refer to order-specific terms.

Customer Responsibilities

Customers requesting cancellation must:

• Submit the request within the 24-hour window
• Provide accurate order information
• Follow instructions provided by GreenSample support
• Track communication for confirmation of cancellation

GreenSample Responsibilities

GreenSample is responsible for:

• Responding promptly to cancellation requests
• Verifying order status and eligibility
• Issuing refunds in a timely manner
• Notifying customers once cancellation is completed

Refund Details

• Refunds are issued to the original payment method
• Processing time: up to 7 business days
• GreenSample will assist in resolving delays due to banks or payment providers
• Refund confirmation emails will be sent once the process is completed

Partial Cancellation

• Customers may request cancellation of specific items from multi-item orders.
• Partial cancellations follow the same 24-hour eligibility window.
• Refunds for partial cancellations are processed separately for the canceled items.

Order Modification

• Changes to shipping address, quantity, or product options are allowed within 24 hours of placing the order, before processing begins.
• Once processing starts, modifications cannot be guaranteed and may require standard return procedures.

Unauthorized Cancellations

• Requests received after shipping or without proper authorization may not be accepted.
• GreenSample reserves the right to reject unverified or unauthorized cancellation attempts.

Cancellation Due to Fraud or Security Concerns

• GreenSample may cancel orders suspected of fraudulent activity or policy violations.
• Customers will be notified with reasons for cancellation if applicable.

Policy Updates

• GreenSample may update this policy at any time.
• Revisions will be posted with an updated last updated date.
• Customers are encouraged to review the page regularly.