Frequently Asked Questions – Greenstategardener


Frequently Asked Questions

Last Updated: February 05, 2026

Welcome to the Greenstategardener Help Center. This FAQ page is designed to answer the most common questions about our products, orders, shipping, returns, payments, warranties, and policies. Our goal is to provide clear, transparent, and detailed information so you can shop with confidence.

If you need further assistance, our support team is always happy to help.

1. About Greenstategardener

What is Greenstategardener?

Greenstategardener is a USA-based online store specializing in garden tools, supplies, and outdoor equipment. We focus on providing practical, reliable, and value-driven products for homeowners, gardening enthusiasts, and professionals.

Where is Greenstategardener located?

Greenstategardener operates from:
Address: 826 S 26th St, Lincoln, NE 68510, USA

How can I contact Greenstategardener?

You can reach us through the following channels:

What are your business hours?

  • Monday – Friday: 9:00 AM – 6:00 PM (Central Standard Time, GMT-06:00)
  • Closed on weekends and major U.S. public holidays

2. Products & Availability

What types of products do you sell?

We sell a wide range of garden tools, supplies, and outdoor equipment. Product availability may change based on demand, seasonality, and supplier stock.

Are your products new and authentic?

Yes. All products sold on Greenstategardener are brand-new and unused. We do not sell used, refurbished, or counterfeit products.

Do you provide product manuals or instructions?

If a product includes a manufacturer manual or instructions, it will be included in the package or provided digitally where applicable.

3. Ordering & Checkout

How do I place an order?

  1. Browse our website and select your desired product
  2. Add the item to your cart
  3. Proceed to checkout
  4. Enter your shipping and billing details
  5. Complete payment using an available payment method

You will receive an order confirmation email once your purchase is successful.

Can I place an order without creating an account?

Yes. You can check out as a guest. However, creating an account allows you to track orders more easily and manage your information.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement, provided the order has not yet been processed or shipped. Please contact support immediately for assistance.

4. Pricing & Payments

Are prices listed in USD?

Yes. All prices on Greenstategardener are displayed in U.S. Dollars (USD).

Do prices include taxes?

Sales tax is applied where required by U.S. law and will be calculated at checkout based on your shipping address.

What payment methods do you accept?

We accept secure online payments through trusted payment providers. Available options include major credit/debit cards and other payment methods displayed at checkout.

5. Shipping & Delivery

Where do you ship?

We currently ship within the United States only.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment confirmation.

How long does delivery take?

Delivery times vary by location but generally range between 5 and 7 business days after shipment.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

6. Returns & Exchanges

What is your return window?

You may request a return within 30 days from the date you receive your order.

How do I initiate a return?

Step-by-step process:

  1. Email us at support@greenstategardener.com
  2. Include your order number
  3. Specify the item(s) you want to return
  4. Provide the reason for return (optional but helpful)
  5. Our team will review your request and send return instructions

Do you charge restocking fees?

No. Greenstategardener does not charge any restocking fees.

7. Customer Support

Need More Help?

If your question isn’t answered here, please contact us:

Email: support@greenstategardener.com
Phone: +1 (402) 566-1351
Live Chat: Available on our website during business hours

We’re always here to help and ensure you have the best possible experience with Greenstategardener.

Contact Information

Business Name: Greenstategardener

Address: 826 S 26th St, Lincoln, NE 68510, USA

Email: support@greenstategardener.com

Phone: +1 (402) 566-1351

Live Chat: Available on the website during business hours

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-06:00) Central Standard Time (Chicago)