Frequently Asked Questions – FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping and returns.
How much does shipping cost, and how long does delivery take?
Shipping is free on every order, with no minimum purchase required. Delivery times vary by product and location; estimated timeframes are shown on each product page.
What is your return policy?
You may return any item within 90 days of receipt. Once we receive and inspect the return, your refund is processed within 7 days.
Are the products genuine? I am buying from an independent retailer.
Yes. Every product sold at Green State Gardener is brand-new, factory-sealed, and genuine. We are an independent retailer — not an authorized dealer of any brand — but we carry only authentic, new-in-box merchandise.
What warranty comes with the products?
Products may be covered by the manufacturer’s own warranty where applicable. Warranty terms vary by brand and model — please refer to the documentation included with your product or contact the manufacturer directly for warranty service.
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment options available at checkout. All transactions are processed over a secure, encrypted connection.
Can I get help choosing the right mower or tool for my yard?
Absolutely. Reach out to our customer service team and we will help you match the right product to your yard size, terrain, and workflow — with no pressure to upsell.