Frequently Asked Questions

Last Updated: April 7, 2026

About Us

What is Greenstate Gardener?

Greenstate Gardener LLC is a US-based online store selling high-quality cordless and electric garden tools including lawn mowers, chainsaws, hedge trimmers, leaf blowers, and pipe cutters.

Where are you located?

826 S 26th St, Lincoln, NE 68510, USA

How can I contact you?

Orders & Payments

What payment methods do you accept?

All major credit and debit cards and other methods shown at checkout. All transactions are secured by PCI-DSS compliant processors.

Can I cancel my order?

Yes, within 24 hours of placing it, if it hasn’t shipped. Email us immediately at support@greenstategardener.com.

Shipping

Do you ship internationally?

No. We ship within the United States only.

How much does shipping cost?

Shipping is completely free on all orders — no minimum required.

How long will my order take?

Processing: 0–1 business days. Delivery: 1–3 business days after shipment. Total: 1–4 business days.

Will I get a tracking number?

Yes. You’ll receive it by email once your order ships. Allow 24–48 hours for tracking to activate.

Returns & Refunds

What is your return window?

90 days from the delivery date.

How do I return an item?

Email support@greenstategardener.com with your order number. We’ll send a prepaid return label.

How long do refunds take?

7 business days after we receive and inspect your return.

Do you charge restocking fees?

No. Returns are completely free.

Products & Warranty

Are your products new?

Yes. All products are brand-new. We do not sell refurbished or used items.

Do your products come with a warranty?

Yes. All products carry a 2-year warranty covering manufacturing defects under normal use.